Privacy Policy

This is the privacy notice of Trans Orbit Pty Limited. In this document, “we”, “our” or “us” refers to Trans Orbit Pty Limited registered in Australia with ACN 010 781 825 The purpose of this privacy policy (Policy) is to set out the approach Trans Orbit Pty Limited ACN 010 781 825 will take in relation to the collection, storage, use and disclosure of personal information we obtain from persons with whom we deal, including users of our websites. This is a notice to inform you of our policy about all information that we record about you. It covers both information that could and could not identify you and information. This policy has been developed in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our service are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidently fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please contact us and let us know so we can improve our service to our customers. We regret that if there are one or more points below with which you are not happy, your only recourse is to cease using our services including web sites.

1. Collection of personal information

We will only collect personal information where such information is reasonably necessary for us to undertake our functions and activities. Generally, we collect personal information when you enquire or make a booking with us. We may also collect personal information when you email us, write to us, call us or register with us for newsletters or connect via social media with us. They type of personal information we may collect includes but is not limited to name, address, telephone number, email, credit card details, passport information, frequent flyer information and any other details that may be relevant to the service we provide to you. In certain circumstances, we may collect sensitive information about you such as financial information, ethnic origin, religious beliefs or health information. We will only collect sensitive information with your consent and where it is reasonably necessary or directly related to the provision of our services. In certain circumstances we may receive personal information about third parties from individuals, when making a booking with us. An example of this would be where a booking is made on behalf of other individuals (such as for family members) and personal information is required. It will be deemed that where this occurs, we rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking and that in providing this information to us, all individuals are consenting to their personal information being collected and used in accordance with this Privacy Policy. Note on using our internet sites concerning ‘Cookies’ We use "Cookies". A “cookie” is a packet of information that allows the server (the computer that houses our website) to identify and interact more effectively with your computer. Our website may also store cookies on your web browser in order to improve service for you on your subsequent visits to the website. The use of cookies is an industry standard and most major websites use them. Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable cookies or to warn you when cookies are being used. Our website also records other information which is used to improve the structure and performance of the site and to provide users with an improved service. Information collected for this purpose may include, overall usage statistics and information downloaded. However, we do not correlate this information with data about individual users. If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked websites then you may not be able to gain access to all of the content and facilities on our website.

2. We may use your information in the following ways:

3. Disclosure of your Personal Information

You agree that we may disclose your personal information to related or unrelated third parties in the following manner:

4. Information Quality

We will review, on a regular and ongoing basis, our collection and storage practices to make improvements to accuracy and security of your personal information.

5. Access to and alteration of records containing Personal Information.

You may access your personal information that we may be holding in accordance with the Privacy Act 1988. We will correct our records that contain your personal information as soon as practically possible, at your request in accordance with the Privacy Act 1988. We do not charge a fee for processing a request to access your personal information or amend your personal information. If you would like access to your personal information or like to have your personal information corrected, you can do so by contacting us. Further information on contacting us is located in clause 8 of this Policy.

6. Transferring personal information overseas

We will disclose your personal information to third party suppliers you have requested who may be located overseas. The disclosure of such information is necessary to complete any bookings or make reservations. We have no control over what any third party suppliers may do with your information. If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information, If it is available to all the World, neither we nor you have no control whatever as to how it is used.

7. Agreement

By using our service or our website, you signify your assent to this Policy. From time to time we may change our privacy practices. Where changes have been made to this policy we will publish those changes on our website. We reserve the right, at our discretion, to change, modify, add or remove portions of this Policy at any time. Please check this statement periodically for changes. Your continued use of our websites and services following the posting of changes to this Policy will mean you accept those changes.

8. Contact us if you have any questions, complaints or require a copy of information we hold about you.

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. If you have any questions or would like to lodge a complaint about this Policy or an alleged breach of the Australian Privacy Principles, or you would like to request copies of the information we hold about you, please either call us, email or write to us. Our contact information is listed below.

Phone 02 9299 5090 and 02 92994505
Email* and
Address Trans Orbit Pty Limited
c/- Vital Addition Level 3 360 Kent Street Sydney NSW 2000

You can also obtain further information at the Office of the Australian Information Commissioner
This Policy was last updated 28 July 2022